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ECG won’t sense finger tips on Charge 5

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‎04-23-2023 00:13

‎04-23-2023 00:13

Charge 5 ECG app will not sense my finger tips and continues to stuck on the prompt screen. The EDA scan however works fine with just a soft touch on both sides of the metal bars. Tried uninstalling the ECG app and device restart, still doesn’t help. Any ideas? 

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1 BEST ANSWER

Accepted Solutions

‎04-23-2023 07:04

‎04-23-2023 07:04

@SunsetRunner 

 

Try moistening your fingertips before taking a reading to see if it helps, moisture conducts better.

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

View best answer in original post

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3 REPLIES 3

‎04-23-2023 05:29

‎04-23-2023 05:29

Hello @SunsetRunner and welcome to the Community.  I have a few thoughts.

  • In theory, calluses can affect readings.  Try using your thumb and a different finger than your index finger.
  • Have someone else try on their wrist.  If it doesn't work on someone else, then you probably have a defective device.  Contact Support 

 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎04-23-2023 07:04

‎04-23-2023 07:04

@SunsetRunner 

 

Try moistening your fingertips before taking a reading to see if it helps, moisture conducts better.

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

Best Answer

‎04-23-2023 10:31

In response to gdio53

‎04-23-2023 10:31

This simple trick seems to solve the problem. Thanks for the tip 

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