EKG scanning

[Gunlli]

Try to use the EKG scanning but only get the message that something is wrong and I shall try later. I have got the same messade a couple of days now. No problem earlier. 

[Talahthas · Accepted solution]

@Gunlli Welcome to the Fitbit community!

Sad to hear that your Charge 5 isn't working properly. I'd suggest restarting your device as a first step. To do so, please follow these instructions:

1.) Connect your device to the charging cable which has to be connected to a power source.
2.) Press the button located on the USB plug of the charger 3 times within 8 seconds, holding each press for about 1 second(!).
3.) Wait 10 seconds or until the Fitbit logo appears.

Also be aware that the finger tips you use for taking an ECG shouldn't be totally dry as a little bit of moist is needed for electric conductivity.

[Gunlli]

Thank you! I restarted and now it works. I admit, I was a fool not thinking
of restarting.
Gunlli

[Talahthas]

@Gunlli You're welcome, thanks for your feedback!