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Eda scan not working on Charge 5

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My fit it charge 5 eda scan not working. I did reset on my fitbit change 5 won't work and try reset though the wall won't work. How should I fixed this issue?

 

 

Moderator edit: edited title to clarity

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Hello, @Paulyd2021 Welcome back to the community.

Thanks for letting me know about this situation with the EDA scan on your Charge 5. I was able to confirm you have already contacted support and they have provided you with a solution.

If you have any other question or concern, let them know, thanks for your efforts!

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Hello, @Paulyd2021 Welcome back to the community.

Thanks for letting me know about this situation with the EDA scan on your Charge 5. I was able to confirm you have already contacted support and they have provided you with a solution.

If you have any other question or concern, let them know, thanks for your efforts!

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