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Elevated heart rate in exercise mode Charge 5

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‎02-17-2022 18:43 - last edited on ‎02-18-2022 08:38 by Moderator Alum

‎02-17-2022 18:43 - last edited on ‎02-18-2022 08:38 by Moderator Alum

Lately I've been getting a tremendous amount of active minutes for what I dont feel should count. It may just be a new personal rhythm but it seems like when I have exercise mode on, my heart rate stays its in fat burning zone even when I'm not doing anything. Has anyone else experienced this? Or am I just in a super fat burning mode right now? 

 

 


Moderator edit: subject updated for clarity

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‎02-18-2022 08:38 - last edited on ‎11-19-2024 08:31 by Fitbit Moderator

‎02-18-2022 08:38 - last edited on ‎11-19-2024 08:31 by Fitbit Moderator

Welcome to the Fitbit Community forums, @mayajaccs.  

Thank you for sharing this information about the inconvenience you've been experiencing with your Charge 5.

Before considering other options, I recommend that you try restarting the device using the three pulse restart method mentioned here below, instead of the restart option found on the Charge 5 itself: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar. 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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