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Exchange faulty device bought online

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‎05-07-2022 04:53

‎05-07-2022 04:53

I bought a Charge 5 a month ago and it has been me only problems: frozen screen, snooze not working, heartbeat sensor not working...I really want to stay with Fitbit, but this is my 3rd Fitbit and they don't work properly!!How to exchange it if I bought it on the Fitbit website?

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‎05-07-2022 04:58

‎05-07-2022 04:58

Hello @AnaS82 

 

I'm sorry to hear about your problems with your Fitbit!

 

The best thing to do is to contact Customer Support, either by Chat or phone.  You can get them by tapping Help at the bottom of the page, then Get Support, then Live Chat.

 

I hope you can get it replaced quickly!

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3 REPLIES 3

‎05-07-2022 04:58

‎05-07-2022 04:58

Hello @AnaS82 

 

I'm sorry to hear about your problems with your Fitbit!

 

The best thing to do is to contact Customer Support, either by Chat or phone.  You can get them by tapping Help at the bottom of the page, then Get Support, then Live Chat.

 

I hope you can get it replaced quickly!

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‎09-19-2022 01:44

‎09-19-2022 01:44

Hi! Can you exchange your purchase? I'm going to buy a new fitbit. I can do it only online now and I'm afraid can I return it if there will be some problems

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‎09-19-2022 01:51

In response to rantenny

‎09-19-2022 01:51

No, you can't exchange it, you'd need to return it and buy a new one, but there shouldn't be any issues.

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