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Exercise disappearing. I’m done with the new Fitbit App using Charge 5

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‎01-07-2024 06:38 - last edited on ‎01-08-2024 08:45 by Fitbit Moderator

‎01-07-2024 06:38 - last edited on ‎01-08-2024 08:45 by Fitbit Moderator

I have been finding the new Fitbit App more and more frustrating over the past few months. No longer being able to easily scroll and see historic steps and having a large part of the many screens dedicated to trying to sell the premium subscription are highly irritating. Now I have the situation where the exercise tracking is massively unstable. Days just disappear and then reappear. There hasn’t been a day when I can see my exercise duration correctly. So I’m giving up. After 8 years of being an avid Fitbit user I don’t think their focus is aligned with my needs. Goodbye. 

 

Moderator edit: edited title to clarity.

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‎01-08-2024 08:47

‎01-08-2024 08:47

Hi, @MarkB Welcome back to the community.

Thanks for letting me know your feedback about the new Fitbit app using your Charge 5.

I truly appreciate your suggestion and know the impact of the design of the app. My best recommendation would be posting this idea in the Product Feedback board in the community, since this section is regularly monitored by the team of developers. Make sure to post your idea including as many details as possible.

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