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Exercise option on my new Charge 5 won’t open

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‎10-13-2021 11:55 - last edited on ‎10-13-2021 15:23 by Fitbit Moderator

‎10-13-2021 11:55 - last edited on ‎10-13-2021 15:23 by Fitbit Moderator

My Charge 5 is ten days old and the exercise option won’t open. Reset doesn’t help at all. That’s what I bought it for

What should I do?

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎10-13-2021 15:34 - last edited on ‎11-01-2024 06:22 by Fitbit Moderator

In response to Wibby

‎10-13-2021 15:34 - last edited on ‎11-01-2024 06:22 by Fitbit Moderator

@Wibby Thanks for the questions made and the information shared. 

@Deiricm Welcome to the Fitbit Community. Thanks for the restart performed and the details shared. 

I'd like you to confirm that a restart was performed following this procedure. Also, reply to the questions previously made to provide the appropriate steps. 

See you around. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


View best answer in original post

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4 REPLIES 4

‎10-13-2021 14:31

‎10-13-2021 14:31

I'm not a Fitbit official but I'm replying so it will bring your question to the top of the list where someone who can help might see it...

 

What happens when you swipe sideways through the screens? Swiping left from the clockface you should see: Notifications, Exercise, Alarms, Timers and EDA Scan.  Are you seeing all off those? If you can see the exercise screen, what happens when you tap it?  If you scroll up on that screen, it should show the other exercises available.  Does it not show up at all?

 

I think the more detail about your problem you can give, the more effective the advice others can give you.

 

Good luck!  I hope someone can help!

Best Answer

‎10-13-2021 15:34 - last edited on ‎11-01-2024 06:22 by Fitbit Moderator

In response to Wibby

‎10-13-2021 15:34 - last edited on ‎11-01-2024 06:22 by Fitbit Moderator

@Wibby Thanks for the questions made and the information shared. 

@Deiricm Welcome to the Fitbit Community. Thanks for the restart performed and the details shared. 

I'd like you to confirm that a restart was performed following this procedure. Also, reply to the questions previously made to provide the appropriate steps. 

See you around. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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0 Votes

‎10-14-2021 01:40

In response to Wibby

‎10-14-2021 01:40

thanks a million, Wibby!

Best Answer

‎10-14-2021 02:15

In response to Deiricm

‎10-14-2021 02:15

My pleasure!  I'm glad you got help!

Best Answer