Honest opinion of my experience with FitBit.
Purchased a Charge 5 to replace a Garmin Smart watch.
Charge 5 is much more comfortable and means I can wear it to bed to use the sleep tracking which is important to me. Screen is clear, isn't overly basic and does the job. Or so I thought.
Update has arrived - I'm looking forward to this because I hate the current watch faces and my battery isn't all its advertised to be.
No watch faces. No improvement in battery.
Not to fear - I'll contact customer support. They requested I complete several mind numbing ridiculous steps to solve the issue. I would not of been surprised if they asked me to go to the corner of my lounge, stand on one leg wearing a bright green flip flop and recite my family tree backwards.
The issue needs to be escalated further and I will receive an email within 24 hours.
No email. Repeat the steps above and again be told to await an email, this time I am assured it will be that day.
Still no email. Repeat steps above.
Request an email address to make a complaint. Email address is incorrect and no longer active.
My device isn't experiencing half the problems others are but the thought of lining the pockets of a company who don't care about if their devices work correctly or how this impacts their customers isn't sitting well with me.
I'm going to attempt to return my Charge 5 to where I purchased it and steer clear of FitBit in the future.
Good luck to all those who are sticking around.
