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Extra steps during sleep Charge 5

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‎12-08-2021 12:47 - last edited on ‎12-09-2021 05:50 by Moderator Alum

‎12-08-2021 12:47 - last edited on ‎12-09-2021 05:50 by Moderator Alum

  • Just purchased Charge 5 as a Christmas present and thought I'd try it out. After a week it started displaying extra steps during sleep, 26k, 32k & 23k
  • Is there a fix for this issue?
  • I am wearing it during sleep it is not near anything vibrating

 


Moderator edit: subject updated for clarity

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‎12-09-2021 05:49

‎12-09-2021 05:49

Hi, welcome to the Community forums, @Whitecroft.  

 

I appreciate all the details you've provided about the problem you're experiencing with the Charge 5. 

 

Before considering other options, please make sure that you've tried the restart procedure as described here below, then check if you continue to experience the same behavior: 

 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In the meantime, you can find more useful information about the accuracy of Fitbit devices here. 

 

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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