Face on Fitbit Charge 5 fell off in pool

[Annecarmelmcgee]

The face on my fitbit charge 5 fell off in  pool.  Nothing registers on it now.

Moderator Edit: Formatting.

[EstuardoFitbit]

Hi, welcome to the Fitbit Community forums, @Annecarmelmcgee.

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5.

I've been informed that you were able to get in touch with the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.

[Annecarmelmcgee]

Was referred to customer service who were very helpful and I an now getting
a replacement Fitbit Charge 5. Many thanks Anne

[EstuardoFitbit]

 @Annecarmelmcgee I'm quite happy to read this amazing news.

For any other questions or inconveniences, please do not hesitate to reach out to us.

We are always willing to help.