help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Features disabled Charge 5 still won't hold a charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-30-2021 12:08 - last edited on ‎01-01-2022 15:33 by Moderator Alum

‎12-30-2021 12:08 - last edited on ‎01-01-2022 15:33 by Moderator Alum

After disabling the mentioned features my Charge 5 still needs to be charged every day and a half. 

 

 

Moderator edit: word choice 

Best Answer
0 Votes
1 REPLY 1

‎01-01-2022 15:32

‎01-01-2022 15:32

Hi, welcome to the Community forums, @wally007mf.  

 

Thank you for all the information provided about the inconvenience you been having with your Charge 5 and the troubleshooting steps that you already tried. 

 

From the information you provided earlier, it seems that you already tried all the basic troubleshooting steps listed here that could helpful to resolve problems with the battery draining too fast. I would also recommend that you try a restart procedure, as this has been useful for other users experiencing something similar. 

 

If you already tried all the steps mentioned earlier and you're still experiencing the same inconvenience, I recommend that you continue the communication with the Support team so they can let you know how to proceed or what options are available for you. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Thank you for taking the time to share all your feedback as well. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer