Feedback about the support received for Charge 5

[Shotts27]

I’m super disappointed in the service and this device. Not worth the money!! Apple has better metrics! Guess I’m going back!!

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Shotts27 if you bought it a week ago, you should be able to return it to the store where you got it. I'm not sure why it's out of warranty when you just purchased it, unless you purchased it second hand.

[Shotts27]

I had issues with the skin temp so I emailed Fitbit. I got a generic email. Turn it off and on again and it also mentioned that it was out of warranty.


Get Outlook for iOS<>

[Odyssey13]

@Shotts27 go to the place you purchased it. Surely it gives refunds or exchanges?

[Rich_Laue]

What issues with the skin temp do you have @Shotts27. The ongoing chart issues have been fixed in the latest fitbit app. 

[Shotts27]

There is no readings in the log at all

im starting to think this is a premium service 

[Odyssey13]

Hi @Shotts27  I do not have Premium and I have my Sp02 readings. I scroll down the app to Health Metrics and then scroll down to see it. Have you explored the app a bit more? Make sure you have the latest version.

[Shotts27]

Yes in the health metrics. No spo2 or skin temp readings. I’ve forced closed the app. Deleted my device and reconnected it I’ve deleted the app. Reloaded it. I’m just pissed that it isn’t working and Fitbit customer service told me that I’m out of warranty. And Best Buy wouldn’t take it back without the box. So, I’m stuck with it!! But I half **ahem** tracks my sleep and heart rate. So I'm going to keep it till it breaks. Then buy something better. Thanks community


Get Outlook for iOS<>

[newsman]

Still don’t understand the out of warranty. If your Charge 5 was bought within past year, it is still under the Fitbit warranty. 

[LizzyFitbit]

Hi everyone, and welcome to our new members. @Odyssey13, @Rich_Laue and @newsman Thanks for stopping by to help our member.

@Shotts27 Thanks for the detailed information and the steps tried prior to posting. I understand how you're feeling and I apologize for the experience that you've had with your Charge 5, and the interaction with our Support team. Your feedback is appreciated and please know this will help us to improve, as well as prevent this from happening again.

While I don't have access to your case, I've forwarded your posts so our team can look into this and provide you with more information. Please keep an eye on your inbox, you'll receive an email shortly.