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Fibit Charge 5 heart rate monitor fluxuates wildly

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I have had several Fitbits.  I had the Versa and now have purchased Charge 5.  They both give this reading everytime I do cardio (elliptical).  I wear the fitbit at least 3 fingers back from where my wrist bends.  I have restarted the fitbit.  However, no matter what I try, I keep getting theses types of readings.  Does anybody else have this problem and if so, is there a fix?

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I have had several Fitbits.  I had the Versa and now have purchased Charge 5.  They both give this reading everytime I do cardio (elliptical).  I wear the fitbit at least 3 fingers back from where my wrist bends.  I have restarted the fitbit.  However, no matter what I try, I keep getting theses types of readings.  Does anybody else have this problem and if so, is there a fix?

 

Screenshot_20220406-094540.png

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I'm having an issue with it not reading properly on the elliptical as well, but a different issue.  Th elliptical was reading around 155 at times and the Charge5 83.  I wish I could help  

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At this point, I am thinking I will probably return the Charge 5.  I tried getting help from their support and they were absolutely no help.

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Same here!   Just about over all the quirks... Love the ecosystem hate the hardware!

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