Find my phone app isn't working on my Charge 5

[Kantonides]

• Find my phone on FitBit charge 5 used to work and now it doesn’t. 
  I have an iPhone 11 and already reset the watch. 

Moderator Edit: Clarified subject

[Julia_G]

Hi, @Kantonides , are notifications set up and working on your iPhone?  This needs to be done or Find my Phone won’t work.  It may be that your phone has lost connection with your Fitbit and the notifications need to be re-set up.

[MarreFitbit · Accepted solution]

HI there, @Kantonides. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out.

In addition to the information provided by @Julia_G, please keep in mind the following requirements in order for the Find Phone app to work properly:

• Your smartwatch must be connected (“paired”) to the phone you want to locate.
• Your phone must have Bluetooth turned on and be within 30 feet (10m) of your Fitbit device.
• The Fitbit app must be running in the background on your phone.
• Your phone must be turned on.

To find your phone:

• Open the Find Phone app on your smartwatch.
• Tap Find Phone. Your phone rings loudly.
• When you locate your phone, tap Cancel to end the ringtone.
  
  

If the issue persists, see How do I troubleshoot apps on my Fitbit device? 

[Kantonides]

Thank you. It was not syncing properly to my phone and it works now.

[MarreFitbit]

@Kantonides Awesome! I'm glad to hear you managed to solve the issue. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

[Danigart]

Hi there!  I have a similar problem with my Charge 5, using a Samsung Galaxy S8.

In my case, Find My Phone works sometimes and others it doesn't. I've found that it stops working whenever I get away from my phone, even if I come right back to its side.

Apparently, once the Bluetooth connection is lost between the two devices, it won't be automatically reestablished once they get closer again. It only gets reestablished if you manually open Fitbit's app on the phone.

This obviously makes the Find my Phone app unusable.

[Julia_G]

Hi, @Danigart , have you tried leaving your Fitbit app running in the background?

[Danigart]

Sure, it's running in the background. That's why it works when it works. But as I said, as soon as you move away from the phone, out of the bluetooth reach, it won't work anymore even if you get back close to the phone again.

[Kantonides]

How do I delete my original post? The issue was resolved a month and a half ago and I’m still getting replies 

[Julia_G]

Hi, @Kantonides , I am glad that your issue was resolved!  You cannot delete posts - and the answers you got may very well help someone else…. 

However, you can unsubscribe, so you no longer get notifications for answers.  When you make a post you are automatically subscribed, because the system assumes you will want answers.  To unsubscribe go to your post and click on the little down arrow at the top right hand side of your post and from the drop down list choose “unsubscribe”.  Once you are unsubscribed you will no longer receive a notification for replies.

[Moshe1]

Find my phone only works for me when the app is on and is on the main screen. If it is running in the background it won't work even though the Bluetooth is on and paired.