Find my phone app isn't working on my Charge 5

[Kathleencm]

My charge 5 syncs.  The find my phone feature works. Less than 5 minutes later, it won’t work, unless I sync it again.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Kathleencm. Welcome to the Fitbit Community Forums. I'm sorry to hear that Find My Phone isn't working on your Charge 5. I will do my best to help you with this! 

Please keep in mind the following requirements in order for the Find Phone app to work properly:

• Your smartwatch must be connected (“paired”) to the phone you want to locate.
• Your phone must have Bluetooth turned on and be within 30 feet (10m) of your Fitbit device.
• The Fitbit app must be running in the background on your phone.
• Your phone must be turned on.

To find your phone:

• Open the Find Phone app on your smartwatch.
• Tap Find Phone. Your phone rings loudly.
• When you locate your phone, tap Cancel to end the ringtone.
  
  

If the issue persists, see How do I troubleshoot apps on my Fitbit device?