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Firmware Update, Display Died and Now Battery Won't Charge

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‎10-09-2023 06:08

‎10-09-2023 06:08

Dear FB Folks,

Firmware Update, Display Died and Now Battery Won't Charge!! My Charge is only 5 months old.  Has anyone else had this happen to their Charge 5.

Fitbit are saying they won't replace it!! I have been a Fitbit customer since the Fitbit Alta days of 2016.  I am not impressed!  I've had battery problems with Fitbit in the past,. so I am done with Fitbit.  I can't decide whether to go to Garmin or Apple.  Any advice much appreciated.

 

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26 REPLIES 26

‎10-12-2023 06:09

‎10-12-2023 06:09

So shortsighted of Fitbit!!  

I am amazed by how many people have jumped on this thread.  It's clearly such a problem.  The exact same problem, resulting from the firmware update.  

Do something about it Fitbit.  Customers are leaving, like rats on a sinking ship!!@!&$£!

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‎10-12-2023 07:21

‎10-12-2023 07:21

I have been using the Charge 5 for more than a year. Encountered same issue of display died, charging or rebooting doesn't work at all. Wasn't sure it was due to the upgrade issue until I read the post here, and realized the issue happened one day after the upgrade. Seems like a desperate end with all comments here...

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‎10-13-2023 10:48

‎10-13-2023 10:48

I've had my Fitbit Charge 5 for about 4 months and recently noticed it doesn't hold a charge for a full day.  After a 30 minute workout, my charge had lost 20% of its charge.  I'm not sure how to fix the issue or who to reach out to for help.

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0 Votes

‎10-15-2023 12:18

‎10-15-2023 12:18

I got through to Fitbit support and they told me to install a different watch display from the app. This seems to have have worked so far in that my Charge 5 is back up and running again. ( I now have a different issue with data randomly disappearing in the app😢)

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0 Votes

‎10-15-2023 12:44

In response to MemoFlores

‎10-15-2023 12:44

I think it is greed. There is a new version out and they want you to be a new one! Not happening - I will just go get a new watch battery and go back to wearing a regular watch!

 

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0 Votes

‎10-15-2023 12:55

In response to wilssearchhealt

‎10-15-2023 12:55

yes I thought the same, my issues with my charge 5 started the day the Charge 6 was launched

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‎10-15-2023 14:54

‎10-15-2023 14:54

Same!!! Fitbit is useless now!! Happened on Sat night/Sun am!! Customer service is a joke!! 😡😡😡

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