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Fitbit 5 Battery Discharges Straight Away

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‎10-08-2023 17:24

‎10-08-2023 17:24

Never had a problem before and have now read that the update may have changed my Fitbit so that the battery does not remain in charge. its fine when attached to the charger and I have restarted it but as soon as its off the charger it goes back to a very low charge from 100% - what do I do now?

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5 REPLIES 5

‎10-08-2023 22:42

‎10-08-2023 22:42

Hi

I have the same issue since update. Did you get any help on this ? 

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‎10-09-2023 13:26

In response to MazyA

‎10-09-2023 13:26

Hello @Kuao37 & @MazyA 

When my Charge 5 started rapidly losing battery power, I restarted and recharged my device multiple times over several days. Eventually, my Charge 5 got "unstuck" and was back to lasting 6-7 days. Hopefully, you will have a similar positive experience. 

If this doesn't fix your Charge 5, you should contact Fitbit support (<-- click link)

Rieko | N California USA MBG PE

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0 Votes

‎10-09-2023 13:29

In response to RiekoC

‎10-09-2023 13:29

Thank you very much, I will keep trying and I have contacted support and waiting for an email to advise how to deal with this. 

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‎10-09-2023 13:30

In response to MazyA

‎10-09-2023 13:30

I have made contact with support and waiting for a response - I will keep trying to charge and see what happens.

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‎10-09-2023 13:35

In response to MazyA

‎10-09-2023 13:35

We thank you for reaching our chat support. 
We're sorry to hear about the battery short life concern on your Charge 5. 
We're here to help you and provide the best solution to get you back on track.
Upon checking your account, we saw that the device last synced on October 8, 2023 with 4% battery level.  
to verify the actual length of your device's battery life, we advise you to fully charge your device today and sync it regularly (time to time) until the battery gets depleted so that we can monitor its battery voltage. Sometimes when you sync your device, the battery indicator on your Dashboard may show a low battery, but the battery may actually go on to last for a few more days without charging. 
Battery use is affected by various factors and settings. We provide tips for preventing battery drain at Can I extend my Fitbit device's battery life?
If the charging instructions and battery preservation tips don't help, meaning you're still seeing a rapid and unexplained battery drain, please let us know and we'll investigate further.
Looking forward to your response and getting you back on track. If you have additional questions about your Fitbit device or service, visit help.fitbit.com    
Sincerely,  Fitbit Team

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