Fitbit Charge 5 Black screen

[HolyheadHarpies]

Hi!

My Charge 5 screen went black today. Everything else seems to work, it's charging, pulse and steps is working, syncing to the app and so on. I've tried to restart 3 times, the Fitbit logo appears three times, then black screen again.

Only thing wrong seems to be the black and unresponsive screen.

I did get a notification today that there is a software update, should I do it even though the screen is black?

Moderator edit: format

[kemtek]

I had the same problem. Restarted and it's fine 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @HolyheadHarpies. 

I appreciate all the information that you've shared about this inconvenience with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

In addition to the three pulse restart that you mentioned, could you please also try completing the update you mentioned and changing the clock face option on the device as well? This has been useful for other users with similar problems. 

I'll be around. 

[HolyheadHarpies]

Thanks, I've now tried to update several times but it fails. Tried restarting again but no. I've also tried to change the clock face but it is still black 😞

[DavideFitbit]

@HolyheadHarpies Thank you for sharing this update and for confirming that you already tried the troubleshooting steps suggested. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've sent you some instructions. In this case, they will let you know how to proceed. 

See you around.