Fitbit Charge 5 Heart rate not accurate

[TTLAY]

This is a brand new Fitbit Charge 5. The heart rate is higher by 15 to 20 points constantly. I check it against my Samsung Smart watch and the Omrion blood pressure instrument. Both Samsung and Omron are almost the same +/- 2 point. 

Was very surprised thar Fitbit cannot get it right after so many comment since Fitbit Charge 4. May want to return it and go back to my Samsung.

Can you fix it?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @TTLAY.  

Thank you for sharing this information about the inconvenience you've been experiencing with your Charge 5. 

If you haven't done so already, I recommend that you try restarting the device using the three pulse restart method mentioned here below, instead of the restart option found on the Charge 5 itself: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar. 

Hope this helps, I'll be around. 

[TTLAY]

Hi. I do not see any button at the end of charging cable. So how?

[Wibby]

Hello @TTLAY 

It’s at the USB end.  It looks like this:

I hope that helps a bit. 

[TTLAY]

Hi. Found the button. Trying it now.

[DavideFitbit]

@TTLAY Thank you for your response. 

Let me know if you're able to complete the restart and if you continue to experience the same problem afterwards. 

I'll be around. 

[TTLAY]

Hi.
Have reset as per your advise

The heart rate is still inaccurate. It is constantly reading 10 to 15 beat
higher.
Any other suggestion

[DavideFitbit]

@TTLAY Thank you for confirming that you already tried all the troubleshooting steps suggested earlier. 

In this case, since you already tried all the steps shared in the forums and you continue to experience the same problem with the heart rate, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around. 

[mckenna1217]

Im going to try this when I get home, but I just bought one a few days ago. Ive had fitbit for yeaaars, with accurate HR, no problems. This one seems to be way too high at all times. It even shows my resting heart rate higher whether at rest or exercise. The back of it is clean

[SunsetRunner]

I don't think it does read high or my real resting heart rate would be 30

[DavideFitbit]

Hi, it's good to see you visiting the Community forums, @mckenna1217 @SunsetRunner. 

Let me know if you continue to experience any difficulty after trying the steps suggested earlier to improve heart rate accuracy in general. 

I'll be around in the Community.