help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Charge 5 Screen blacking out

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-16-2025 02:07 - last edited on ‎01-16-2025 06:46 by Fitbit Moderator

‎01-16-2025 02:07 - last edited on ‎01-16-2025 06:46 by Fitbit Moderator

I have had a Fitbit Charge 5 for three years during which time it worked very well. Then three months ago the screen suddenly started to fade and then went to black. I tried all the tips but have now discovered through trial and error that you must keep it charged to 100%, not less, and it all comes back and works fine. That’s all, no need for a refund or replacement. 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎01-16-2025 07:03 - edited ‎01-16-2025 07:04

‎01-16-2025 07:03 - edited ‎01-16-2025 07:04

Hi there, @Rumbleon. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for taking the time to share the steps that worked for you. I'm happy to hear that you managed to solve the issue with your Charge 5.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes