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Fitbit Charge 5 Wallet Setup Not Working

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‎09-29-2021 10:33

‎09-29-2021 10:33

Just got my Charge 5 today - excited to be able to pay with it. Went into app (on iPhone 12 mini) to set up Wallet and got an error message saying 'Payments are not yet available. Please try again.' I'm in the UK. Not sure what's going on. Can someone help?

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‎09-29-2021 11:17

‎09-29-2021 11:17

Hi, @PPS0000 , welcome to the community, What should I know about Fitbit Pay? includes a link to a list of supported banks and transit organisations. I successfully use my "Starling" account on Fitbit pay but it took a couple of tries. You do not mention which bank you are using, if it is listed (sadly not many UK banks are) and you are still having a problem I suggest you call them to check their relationship with Fitbit is active and not down at the moment. It's up to the banks to approach Fitbit to join the scheme. I hope this helps.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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‎09-29-2021 11:36

In response to Gr4ndp4

‎09-29-2021 11:36

Hi thank you for the reply. It did not even let me get that far- as soon as I clicked on wallet it popped up that 'Payments are not yet available. Please try again.' I do have a card from one of the banks on the list so if it lets me put in the details, there shouldn't be a problem! Thanks

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‎10-10-2021 17:37

In response to PPS0000

‎10-10-2021 17:37

I’m getting the same error message here in the US. Not even getting to bank list…

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‎10-10-2021 17:56

‎10-10-2021 17:56

Got it to work. Logged out of the app on my iPhone, logged back in/reopened the app, and was able to add my credit card no problem. Just took an hour to be able to do so. Not sure why the error message kept popping up…maybe a sync issue..?

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‎10-11-2021 01:12

In response to klconwright

‎10-11-2021 01:12

Thank you very much. That worked. But then it couldn’t contact my card issuer 🙈. I do have a card from the very limited UK list so that wasn’t the problem. It’s not great of Fitbit  to advertise a pay function that doesn’t actually work in practice. But thanks for your help. 

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‎01-18-2022 14:39

‎01-18-2022 14:39

I live in Canada and my charge 5 wallet won't work. I tried adding my bank card a few times and it is stating the same error. I have a Moto E android phone. Will it work on my android phone? Please let me know if it's possible

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