Fitbit Charge 5 blinking logo

[Y2keito]

I have had my Charge 5 since mid November and yesterday it stopped working and all I see is the blinking logo. I reached out to Fitbit online customer support and was told to try and restart using the button on the charge cord. That did nothing and the blinking continued. I was then told to go to the app and try to change the clock face. That didn't work. They ended up saying to return it as it is supposedly still under warranty but according to Best Buy's website, my return period expired January 13th. Has anyone experienced this issue and been able to get it fixed or am I out of $130 and it's a piece of junk?

[Odyssey13]

Hi @Y2keito  normally it is faster to take any item back to the retailer where it was purchased. Since that's not possible for you and you're within the warranty period, get with support again. Chat or phone is best. https://myhelp.fitbit.com/s/support?language=en_US