Fitbit Charge 5 broke, and initially everything seemed to be fine. They started a support ticket, and send me the information to send it back. But, without shipping labels... After that, I got ghosted for 2 weeks. Multiple emails were ignored...
When contacting Fitbit support via the website, the support agent could not care less about fixing the issue. The support case had to be re-opened and I had to provide my information, despite me already having done so, and even sharing the Support Case ID at the start of the chat. Asking for a supervisor was not possible, and the agent started plainly being rude.. Horrible experience from a brand that I once loved.
Heard rumors that Google is killing of Fitbit. After this horrible support experience, I 100% believe this is true... After this contact, it's like they are practically begging me to move away from Fitbit to another brand.
Curious if anyone has been experiencing something similar.
Moderator Edit: Clarified subject
