Fitbit Charge 5 doesn't charge

[giuseppeco]

Since a few weeks my Charge5 doesnt work anymore. 

Every few days I try to charge it but without success.

This is what I have tried following previous posts:

1. Connect the device to the charging cable.
2. Press the button located on the flat end of the charger 3 times within 8 seconds,
   holding each press for about 1 second.

It keeps on vibrating and logo flashes every few seconds. I tried it many times. From time to time it shows 0% charge in the screen
In the while the device overheats.

Of course I am not able to sync it with the mobile.

Thanks for the assistance, have a good day

Moderator Edit: Clarified subject

[Julia_G · Accepted solution]

Hi, @giuseppeco , if your Fitbit gets hot while charging that can be a hazard.  I would recommend unplugging it and getting in touch with Fitbit Customer Support on Contact.fitbit.com .  They will let you know your options.

[giuseppeco]

Done, thanks 🙂