help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Charge 5 flashed logo 3 times, vibrated and then stoped

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-15-2023 10:30

‎08-15-2023 10:30

Hi,

My Fitbit Charge 5 flashed the  logo 3 times, vibrated, and then stoped. The device is less than 8 months old. 

I could not find the reason if it conveyed any error message via logo flash (3 times). I did note the battery status, it was 61% at that time. I charged the device 2 days back.

One more thing that I noted (since the time of purchase) is that the charging stopped at 90% and never moved beyond that number, no matter how long I keept it charging. It would never go up to 100%. This issue is unrelated to the above one though.

Please help fix this issue.

Best Answer
3 REPLIES 3

‎08-15-2023 11:38

‎08-15-2023 11:38

Following your post ... Mine did the exact same thing just minutes ago! This charge 5 was a replacement to one that quit in the past year. Probably my last one . Going to a different brand of this isn't fixed!

Best Answer

‎08-15-2023 20:52

In response to Golfgirl.tracey

‎08-15-2023 20:52

Same happened with my earlier Fitbit Versa 1.0, it just blanked out after just over 2 years. This was a follow-on purchase.

My wife's Fitbit Charge 4 met the same fate, although the sensors worked for her. Only the display went off.

Unfortunately in both cases, the device was out of warranty, hence a total loss for us.

Best Answer
0 Votes

‎08-15-2023 20:58

In response to Golfgirl.tracey

‎08-15-2023 20:58

I reached out to customer care and they instructed me to attach the device to the charger (and start charging) and press the button situated on a flat surface (this is present on the USB connector attached to the electricity input side) in the following order: press the button 3 times with a delay of 1 second and then wait for 10 seconds to check if Charge 5 restarts. Luckily it worked for me on the second attempt.

Best Answer
0 Votes