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Fitbit Charge 5 is fully charged, but isn't recording steps. Help? How do i get it going?

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‎10-27-2023 13:40

‎10-27-2023 13:40

My Charge 5 is fully charged and has a display screen, but isn't tracking steps. How do i get it working again?

 

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‎10-28-2023 12:15

‎10-28-2023 12:15

Hello @JEWELS49 

The first troubleshooting step to try is restarting your Charge 5. You can do this from the Settings menu on the Charge 5 or by using the charging cable that came with your device. If you would like instructions on how to do this, click on this link: Restart Charge 5

Is your Charge 5 tracking any other stats? 

Rieko | N California USA MBG PE

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