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Fitbit Charge 5 is not responding

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‎12-18-2022 11:46 - last edited on ‎12-26-2022 14:01 by Fitbit Moderator

‎12-18-2022 11:46 - last edited on ‎12-26-2022 14:01 by Fitbit Moderator

After 9 months of use, my devide is completely dead. No response after reseting.

 

After three complaints at contact center, they told me that I am in a country not covered by the company. very dissapointed...

 

My previous device last 6 years... 

 

 

Moderator edit: updated subject for clarity. 

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3 REPLIES 3

‎12-20-2022 03:37

‎12-20-2022 03:37

@LucBranc23 Welcome to the Fitbit community!

Sad to hear that your device isn't working properly. If there's really no chance to get help directly from Fitbit, I'd suggest contacting the point of sale where you'd bought your device to get further assistance.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
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‎12-26-2022 07:44

‎12-26-2022 07:44

You are not the only one. Several ppl are having the same issue. This happened to my Fitbit as well. Every time I try to “chat” with them it isn’t working. 

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‎12-26-2022 14:23

‎12-26-2022 14:23

I’m having the same issue. It doesn’t hold its charge, I can sync it but then it goes non responsive. 

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