12-18-2021
20:10
- last edited on
12-20-2021
15:45
by
DavideFitbit
12-18-2021
20:10
- last edited on
12-20-2021
15:45
by
DavideFitbit
I just got Charge 5 yesterday. It went well at first, but after one day the screen show the error and the screen is freezing. I try restarting by pressing the button on the charger 3 times, and now it keeps restarting and never ends. I cannot do anything with it. What should I do?
12-20-2021 16:06
12-20-2021 16:06
Hi, welcome to the Fitbit Community forums, @Lineup23.
Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps.
I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.
Have a good day.