Fitbit Charge 5 not indicating steps from morning

[Rawal]

Fitbit not indicating steps or any data from morning...it is charged

Customer support ...no response on tele

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Rawal. 

Thank you for sharing all these details about the inconvenience that you've been having with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've sent you some instructions. In this case, they will let you know how to proceed. 

Have a good day. 

[Rawal]

Got good support on chat....
However, the problem is reoccurring .....

I am concerned as the device was working fine ....rectified yesterday
after lot of efforts...and same problem now reoccurs

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The customer support asked me to restart, change clock face, sync, resync and then device started working...was given case number and observe ....

Same problem reoccurring...customer support is not helping....device will be of no use now

Surprised that device which was working, suddenly stops.....omly the clock works...

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Regret that advice given by customer support has not helped....problem rectified yesterday....but same issue came up today

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The issue was rectified yesterday....same problem reoccurring today....
Only clock face working....rest all places only 9 us indiccated

[DavideFitbit]

@Rawal Thank you for all the updates that you've shared about this. 

It seems that you've contacted the Customer Support team again and they've provided you with some instructions. In this case, I recommend that you continue the communication with them so they can let you know how to proceed. 

Thank you for sharing all your feedback about the product. 

See you around.