Fitbit Charge 5 not syncing and now I can’t connect it to the Fitbit app

[SunsetRunner]

My Fitbit Charge 5 isn’t syncing to my iPhone.
Steps I have already done are:

install latest iPhone updates and made sure Fitbit was up to date.

Uninstall/reinstall Fitbit app. Turn Bluetooth on and off.

Check Fitbit website for ideas on how to fix. I removed the device and am now trying to set it up again, but it’s not connecting at all.

i did this with the device on the charger and off.

Moderator edit: format

[DavideFitbit]

Hi, welcome back to the Community forums, @SunsetRunner. 

I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5 and the troubleshooting steps that you already tried.

Before considering other options, I recommend that you try restarting the device using the three pulse restart method described here below: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Keep in mind that you need to sync through the Fitbit app and not through the Bluetooth settings on your phone. In addition to the restart, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

I'll be around.

[Bskat]

Didn’t work and mine still won’t sync

[SunsetRunner]

Thanks for the response! I stopped trying to re-pair or do anything with the Charge 5 for a few days and now the it’s connected again and syncing.

Moderator edit: format

[iak]

Having the same issue 

[DavideFitbit]

Hi, thank you for your replies, @Bskat @iak. 

I'm sorry to see that you're still having this problem. 

Could you please provide a few more details? Are you having trouble to sync all of your the information recorded by your device or it's happening with a specific metric?  In addition, please make sure that you've exhausted all the troubleshooting steps mentioned here earlier. 

@SunsetRunner It's great to know that your device is now syncing! Thank you for sharing this update. 

See you around. 

[Sexy6269]

@DavideFitbit I'm having the same issues and I've tried all of the troubleshooting steps with no success.  Please help.

[iak]

Hi I still have same issue havnt been impressed with this latest charge model may switch to Apple Watch next used to love Fitbit but after being taken over by Google they have gone downhill 

Mine still does it think it’s a problem with all devices to be honest not happy with the latest charge device 

[DavideFitbit]

Welcome to the Fitbit Community forums, @Sexy6269.  

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've shared some instructions with your. In this case, they will let you know how to proceed. 

@iak Could you please confirm what is the phone model that you've been using? Some users have been experiencing issues with a few specific Samsung models. 

I'll be around. 

[rolias]

Me too.

There is surely a fault in the Fitbit Charge 5 but no help to be had

[Goofy01]

Ive having the same problem as all these folks...Ive tried all the recommended steps and none help my watch synche with the app.

The phone recognises the device and so does the app.....but it will not synche..

it gets to the connecting screen and just stays there forever...and mever connects....is the Charge 5 a dud??

[DavideFitbit]

Welcome to the community forums, @Goofy01. 

Thanks for confirming that you were experiencing the same inconvenience with your Charge 5. 

It seems that you were able to get in touch with the Customer Support team as well and they've shared some instructions with you.  Let me know if you have other questions.