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Fitbit Charge 5 not tracking sleep anymore

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‎11-24-2022 06:26

‎11-24-2022 06:26

My Charge 5 was working fine until 2 or 3 weeks ago and now all I get are a bunch of lines saying "simplified sleep details, we couldn't generate sleep stages for this sleep".

It seems odd that it can't ever do it now. I used to get this message maybe once every few months now it's every night. My other sleep app is fine and I am getting good sleep most nights.

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‎11-25-2022 05:31

‎11-25-2022 05:31

This happened to me, too. Fitbit support suggested to reboot, charge to full, and sync within 30 minutes before bed. It worked for a night or two but now it’s not recording sleep. I will reach out again about a replacement.

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