Fitbit Charge 5 screen is completely black and unresponsive

[Laura1925]

Dear Fitbit Support Team,

I am experiencing an issue with my Fitbit Charge 5. The device appears to be dead—its screen is completely black and unresponsive. I initially assumed the charger might be the issue, so I purchased a new charger today. Unfortunately, the new charger did not resolve the problem.

Interestingly, the Fitbit app still shows that the device has around 50% battery, despite the screen not turning on at all.

I have tried cleaning the charging contacts, switching power sources, and performing a hard reset, but nothing has worked.

Could you please assist me in resolving this issue? I would appreciate any guidance or, if necessary, information about repair or replacement options.

Moderator Edit: Clarified subject.

[ManuFitbit]

Hi, welcome to the community forums @Laura1925. 

Thank you for sharing the inquiry regarding this difficulty with your Charge 5. 

Since you didn't mention it, I'd like to know if you see some light on the back of the tracker or feel some vibration on it?

If not, try to follow the steps listed here: Why isn't my Fitbit device's battery charging?

[Bjw2023]

I have a question about the Charge 5 which is not working for me and I want to know if you have any idea what it is like 

[Laura1925]

I don’t see any light, but has some vibration when I try to charge it. But won’t turn on, and on the app is saying that is 50% charged…

[Roberthew]

I am having the exact same problem during my jog. And after trying the methods mentioned (1sec hold on and the other end of charging cable etc), the watch just doesnt power up. Team Fitbit are you guys there to assist???!!

[CHERSHD]

I have the same issue with my Charge 5! Just yesterday, it stopped working after my workout, and after charging all last night, it says on the app 50% charged, and now the fitbit isnt operable, and is stuck on the fitbit icon screen. HELP!!

[Chrisabcde]

I’ve similar issues. Thoroughly fed up with my Charge 5. Will never buy another Fitbit, frankly. 

[FrogGirlMindy]

It seems like there was an update that caused this issue. I don't have the original reset button cable, so I'm struggling to fix it. The app indicates there's an update available, but I can't reset the device or do anything without the cable. I can't reboot it from my phone either, which is really frustrating. It feels like they're trying to force us to upgrade to a Charge 6!

[Laura1925]

Yeah, in my case, they offered me a 35% discount on my next purchase. They said my Fitbit is no longer under warranty — it’s been almost two years since I got the Fitbit 5. I’m not going to buy a new one. I think it’s time to move on. I’ve had constant issues with Fitbit, and now they’re not offering any real alternatives. They didn’t even try to fix it.

[CHERSHD]

Where did you go to get that offer???

Moderator Edit: Personal info removed

[Laura1925]

The offer is from the Fitbit support

[RiekoC]

Hello @FrogGirlMindy 

There's now a way to restart your Charge 5 using a charging cable that doesn't have the inset button. Please see this help page (<-- click link). 

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Hello @CHERSHD 

As mentioned, contact Support (<-- click link) about your Charge 5 issues and what options you have. When you click the link, complete the prompts until you get the option to chat or call. 

[harshmanvar]

Facing same issue with my Charge 5, screen black out and sometime work however fitbit could track steps, heart rate and sync to application too but screen is only unresponsive and white lines.