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Fitbit Charge 5 screen is white and unresponsive

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‎10-31-2021 19:54

‎10-31-2021 19:54

I have had my Charge 5 for less than a month and the screen has gone white and is unresponsive. I tried to reboot using the charging cable button without success. This is my third or fourth fitbit and I’m very disappointed. 

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1 REPLY 1

‎11-01-2021 01:28

‎11-01-2021 01:28

Hi @kittymagoo, welcome to the community.

 

If doing a hard reboot hasn't solved your issue, I think the only option you have is to contact customer support (here). They should be able to look into this and discuss what warranty options may be available to you. 

Community Council Member

Nathan | UK

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