Fitbit Charge 5 vibrates during active call

[meowmom2]

After answering a phone call, my Fitbit Charge 5 continues to vibrate with a notification of active call even though I have answered it. It will not stop until I end the call.

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @meowmom2. 

I appreciate all the information that you've provided about the behavior you're experiencing with your Charge 5. 

Your tracker should notify you only of the call notification received. Please make sure to double check this procedure was followed to set up your notifications. In addition, please try restarting your Charge 5 and setting it up as a new device in your account. 

Hope this helps, I'll be around. 

[jonathanb17]

i am having the same issue. it’s very annoying my friend has the same fitbit but she doesn’t have this problem.

[DavideFitbit]

Welcome to the Community forums, @jonathanb17. 

Thank you for confirming that you've been having the same inconvenience with your Charge 5. 

Let me know if you already tried the steps mentioned here earlier and if you continue to have the same problem afterwards.  

I'll be around.