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Fitbit Charge 5 won't do any notifications

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‎12-11-2021 18:19 - last edited on ‎12-17-2021 07:43 by Moderator Alum

‎12-11-2021 18:19 - last edited on ‎12-17-2021 07:43 by Moderator Alum

Just got it a month ago.  Notifications were working. Now nothing I do will get them to work.. Made sure notifications were set,,bluetooth on,, sharing on,, restarted Fitbit, ,reinstalled Fitbit.   What am I doing wrong?

 

 

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‎12-17-2021 07:42

‎12-17-2021 07:42

Hello, welcome to the Fitbit Community forums, @PennyB417.  

 

Thank you for all the information that you've provided regarding the problem that you've been experiencing with your Charge 5 and the troubleshooting steps that you already tried. 

 

Before considering other options, make sure to follow all the steps listed here to resolve problems with notifications. This has been useful for other users experiencing the same problem. 

 

In addition to the steps mentioned earlier, make sure that you have the latest version of the Fitbit app installed and to check all the compatibility requirements here. Keep in mind that you need Android OS 8.0 or higher or Apple iOS 13 or higher on your phone and that you won’t see notifications on your Fitbit device if you turned on the Do Not disturb Icon or Sleep Mode. 

 

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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