Hello, recently changed from Charge 4 to Charge 5. Had two AMEX cards associated with Wallet that worked well without issues. Now, trying to set-up the cards in Charge 5 wallet I am having issues/errors. I was able to successfully add cards from two other financial institutions but my American Express accounts are shown under a separate "Inactive" list of card accounts. If I try to "Verify Card" then I get a message saying "Problem Verifying Card // To activate this card, please use the phone you originally added it with. Otherwise, please remove this card and add it again." Then, if I click on "Remove" the screen goes away but the cards are still listed in my wallet under the section titled "Inactive".
Some other things I've done to try and resolve this:
- I've confirmed is that I'm on the latest version of the Android app (I'm using Android 13 on a Pixel 6 Pro)
- I've confirmed that there are no device updates for the Charge 5.
- I've tried removing the device from Fitbit, deleting the app, and then starting over.
- I've tried adding and syncing my old Charge 4 to my phone and making sure that the wallet has no active cards.
- I've logged-into my American Express account and removed these cards from any e-wallets.
Why is this not working? How use my AMEX cards with Charge 5 wallet?
