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Fitbit black screen since a short swim Charge 5

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‎07-02-2023 04:51 - last edited on ‎07-02-2023 07:28 by Moderator Alum

‎07-02-2023 04:51 - last edited on ‎07-02-2023 07:28 by Moderator Alum

My Fitbit Charge 5 is stuck on black screen since a short swimining by shore in the sea. I have tried every single method of restarting from the 3 times on buton on end of charging cable but no results. It vibrates when i do the restart but the screen wont go on. I have bought it on January is 6 months old.

Thank you

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‎07-02-2023 07:29

‎07-02-2023 07:29

Hi, welcome to the Fitbit Community forums, @habazaje. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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