help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit charge 5 doesn't charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-18-2023 16:19 - last edited on ‎08-19-2023 15:06 by Fitbit Moderator

‎08-18-2023 16:19 - last edited on ‎08-19-2023 15:06 by Fitbit Moderator

Hi,  

My fitbit was working earlier. Battery died without warning and now it won't charge. I cleaned the contacts with alcohol and removed it from charger several times. Still won't charge. Any help would be appreciated. 

----------

Update. It's in a reboot loop now. 

Best Answer
1 REPLY 1

‎08-19-2023 15:20

‎08-19-2023 15:20

Good to see you around the community @Frostinator588.

Thanks for sharing the inquiry regarding Charge 5.

If you are still having difficulties with charging the device please check the steps suggested here.

Best Answer
0 Votes