Fitbit charge 5: incoming texts and phone calls not showing up on the device

[MeenaL]

No longer receiving incoming text messages or phone call notifications on Charge 5.  Suggestions?

[SunsetRunner]

Hello @MeenaL 

Is it possible that you might have your DND (do not disturb) mode or your Sleep mode activated by chance?  If these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. If that is not the case look to make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications. The Fitbit app should be allowed to run in the background so that all the services work perfectly. And if on iPhone, it should be allowed to refresh in the background.

😃 Please let me know if this provided you with an answer. Keep me posted

[DJLang]

Your answer helped me! Somehow DND was turned on. I turned it off and will see if that solves the issue. Thanks!

[SunsetRunner]

That’s fantastic news @DJLang! 😃 I’m happy I could help! Enjoy your weekend 

[TBrown556]

I checked all suggestions and I still don’t get phone or text notifications 

[Alex_B90]

I'm having the same issue. I don't even have the notifications option in the app anymore.

[Lorilaw4]

I am havig the same issue as well-  it only received notifications sometimes.

[DramaQueenDiva]

Hi all, 

Has anyone tried rebooting your phones into Safe Mode? Each manufacturer has different instructions. I had a similar issue last week and it turns out that it was a 3rd party app that was preventing me from receiving notifications. Once I did the reboot, I got all notifications.

[TBrown556]

Thanks for the tip DramaQueenDiva.  How do I do that?

[DramaQueenDiva]

I can't advise, since I don't even know the make and model of your phone.