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Fitbit charge 5 shutting off , changing battery percentages

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‎12-27-2022 19:06

‎12-27-2022 19:06

My charge 5 has suddenly started turning off and on and jumping from 100 charge to 80 to to 91 then to 36 jumping all over the place.  What could the problem be??

 

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‎12-28-2022 03:49 - last edited on ‎09-05-2024 11:44 by Fitbit Moderator

‎12-28-2022 03:49 - last edited on ‎09-05-2024 11:44 by Fitbit Moderator

@SunsetRunner Welcome to the Fitbit community!

Sad to hear that your Charge 5 isn't working properly. I'd suggest to to restart it following these instructions:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.
2.) Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second(!).
3.) Wait around 10 seconds to see if the Fitbit logo appears.

If this doesn't solve the issue, please contact Fitbit support to get further assistance:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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