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Fitbit died and wont turn back on after being on charger

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‎09-21-2023 11:28

‎09-21-2023 11:28

So my Charge 5 died when I was at work and I finished my shift and the next day I go to charge it and the logo pops up so I let it charge for a bit and ever since it wont turn on at all even after reading forums on how to restart it using the charging cable and the button.

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‎09-21-2023 14:50 - edited ‎09-21-2023 14:50

‎09-21-2023 14:50 - edited ‎09-21-2023 14:50

A warm welcome to the forums @Treynolds52.

Thank you for sharing the details regarding the Charge 5. I'm sorry to know about situation. 

If this is related to the battery, please make sure that you've followed the steps provided in this article: Why isn't my Fitbit device's battery charging? 

If the device is charging, but the screen is completely black, make sure that you've also completed the restart procedure described here: How do I restart my Fitbit device?

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