Fitbit notifications not working for texts and calls Charge 5

[bedgar26937]

I’ve been in contact with Fitbit via chat and Twitter about my Charge 5 not giving me notifications for texts or calls.  I’ve tried every troubleshooting idea they’ve had.  I can’t return it as the window has passed.  It’s only 2 months old.  Very disappointed in the quality.  I’ve suggested that’s it’s still under warranty and needs replaced but am always told it’s being sent on further but never hear back from them.  I even have a case#!  Should have just kept my Apple Watch.  Definitely disappointed 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @bedgar26937.

I'm sorry to see that you're still having this issue with your Charge 5 and thank you for confirming that you already a few troubleshooting steps.  

As you mentioned earlier, I've been informed that you already contacted the Customer Support team for further assistance with this and it seems your case is still being reviewed. Keep in mind that it can take some time to receive a response, but I do recommend that you continue the communication with them and provide all the necessary information so they can let you know how to proceed. 

Thanks again for all the details provided. The team continues to work to improve the Fitbit experience and your feedback is a big part of that process.