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Fitbit premium with new Charge 5 after canceling premium

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‎11-29-2021 23:13 - last edited on ‎11-30-2021 10:52 by Moderator Alum

‎11-29-2021 23:13 - last edited on ‎11-30-2021 10:52 by Moderator Alum

I had a premium subscription that I just canceled about a week ago. I have now just bought a Charge 5. The membership takes me through December 19th even though it's canceled. Is it as basic as just signing out and then signing back in after that point and I should be prompted at some point for the free 6 months that came with the Charge 5?

 

 

Moderator edit: format

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‎11-30-2021 10:52 - edited ‎11-30-2021 10:53

‎11-30-2021 10:52 - edited ‎11-30-2021 10:53

Hi, thank you for sharing your inquiry about your Premium membership and the new Charge 5, @eeyore6802. 

 

That is correct, if you already cancelled your Premium subscription and it takes you through December 19th even though it's canceled, you’ll see your free trial offer of 6 months for Fitbit Premium in the Fitbit app within 3 days after your current subscription period ends. 

 

Have a great day! 

Davide | Italian and English Community Moderator, Fitbit


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‎11-30-2021 10:52 - edited ‎11-30-2021 10:53

‎11-30-2021 10:52 - edited ‎11-30-2021 10:53

Hi, thank you for sharing your inquiry about your Premium membership and the new Charge 5, @eeyore6802. 

 

That is correct, if you already cancelled your Premium subscription and it takes you through December 19th even though it's canceled, you’ll see your free trial offer of 6 months for Fitbit Premium in the Fitbit app within 3 days after your current subscription period ends. 

 

Have a great day! 

Davide | Italian and English Community Moderator, Fitbit


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‎12-01-2021 17:39

In response to DavideFitbit

‎12-01-2021 17:39

Great! Thanks for confirming that! 

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‎12-10-2021 07:10

In response to eeyore6802

‎12-10-2021 07:10

No, problem, @eeyore6802!

 

Have a great day.  

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
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