Fitbit "Bricked" my Charge 5

[MAH62]

My Charge 5 worked fine until Saturday when a Fitbit update "Bricked" my device. Multiple contacts with customer support and because I am less than one month out of warranty they can't help me, they say. They offer a token 35% discount on a 149.99 price, which is now 119.99. So, they want to offer me a lame discount to buy a new device that their update broke. Nice business model. I have been a loyal Fitbit customer since 2014. All I can say is good bye Fitbit you have gotten that last of my hard earned money. 

[ltpao]

I'm in the same boat and very unhappy with Fitbit. This is the second device that has broken in just over 2 years. Somehow their stuff breaks just as their warranty is up. The fact that they broke it themselves and are not taking accountability makes it so much worse. I'm done with Fitbit!

[MAH62]

I am done with Fitbit since they broke my charge 5 with their latest update one month after warranty expired.

What brand have you had a better experience with?

[MAH62]

Nice business model.

[MAH62]

Good bye Fitbit. Just bought a much cheaper Xiaomi Mi Band 7. I can buy 3 for the price of a Charge 5 so even if I have to replace it as often as the Charge 5, I will be ahead of the game.

I still can't believe what Fitbit has done and they don't seem to care. Can't figure out what business model knowingly destroys their brand like this. I am sure their are smarter MBAs than me that know what they are doing...

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there, @MAH62. Thanks for stopping by in the Fitbit Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

I've seen you contacted our Support Team before posting here and they've already assisted you. If you still need have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[MAH62]

You're in denial about what is going on here.

Your first step in recovery is to acknowledge your problem.

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