Fitbit stuck on logo after getting wet

[StephanJ1984]

While cleaning my Charge 5 this morning as instructed by your website. I have got condensation in the sensors on the bottom and the device is stuck on the Fitbit logo and is very warm to the touch and it will not turn off. 

[1fitlarry]

Did you ever get your Charge 5 unfrozen?

[StephanJ1984]

Not yet. It's sitting in a bag of rice. The so much condensation in the sensor area, I can't see inside.

[StephanJ1984]

I'm wondering how long it's gonna take for Fitbit to help me out. My Charge 5 is as dead as a doornail.

[SunsetRunner]

Got mine wet in shower last night and has totally died.  Don't think it's going to come back to life.

[ellie_q]

I was also cleaning my Charge 5, which is water resistant. Yet the sensor developed condensation and the screen will not turn on. It dried out over night, tried reset/restart. But still blank screen no logo.

It does vibrate when connecting to the charger. But am not hopeful will restore normal function. Don't know what else to do. 

Irony is that it survived several swimming and uses during shower. A simple rinse with water caused it's demize. 😣

[1fitlarry]

How old was your Charge5?
Sorry for your trouble. Called tech support, got a 35% discount on a new one but I heard they’re back ordered, so I want another??

Sent from my iPhone

[StephanJ1984]

My Charge 5 is doing the same thing. It vibrates when connected to the charger and flashes the logo if I press the button on the charge cord repeatedly, but that's it. It was gross and salty due to the hot weather and being on my arm all day, so I decided to wash it, and bam...it malfunctioned for a day and died the next. I washed under the faucet maybe only 5-6 times in a whole year. 

[StephanJ1984]

My Charge 5 was just over a year old. I was told to come here if I needed tech support.

[1fitlarry]

Not a tech forum, I ended up calling them, no real help but got a discount on a new tracker, back ordered

Sent from my iPhone

[StephanJ1984]

Okay, thank you!