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Fitbit support is unresponsive

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‎02-03-2022 14:23

‎02-03-2022 14:23

I have a new Fitbit that has not not fully worked since I bought it less than two months ago. It does not record sleep or only records sporadically. Same issue with resting heart rate. It does not record my active hours nor does it prompt me to get up and move. It does record steps. This is my seventh or eighth Fitbit, and I have never had these problems before. I have done everything Support has suggested, multiple times. The device simply does not work, but Fitbit, the company, and Fitbit support refuse to help me or solve the problem. Has anyone else had a device that simply does not work? I am so disappointed in a company I used to love.

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‎02-04-2022 07:13 - last edited on ‎04-03-2024 05:03 by Fitbit Moderator

‎02-04-2022 07:13 - last edited on ‎04-03-2024 05:03 by Fitbit Moderator

Hi, thank you for all the information that you've shared about this inconvenience with your Charge 5, @SunsetRunner. 

I'm sorry to see that you continue to experience the same inconveniences with some of your data not being recorded properly. It seems that you already tried all the basic troubleshooting steps available in the forums. 

In this case, it would be necessary to continue the assistance process with the Customer Support team so they can provide you with the next steps. I know you mentioned before that they've asked you to repeat the same steps, so I've sent this information to them as well. Sometimes it can take more time to receive a response, but I've included all the information you provided earlier so they're aware of the steps that you already tried and were not successful. You should be receiving a response soon. 

Thank you again for all your feedback. Please know that all your comments are appreciated. 

Davide | Italian and English Community Moderator, Fitbit


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