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Fitbit will not connect to my phone Charge 5

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‎10-10-2022 07:49 - last edited on ‎10-12-2022 07:47 by Moderator Alum

‎10-10-2022 07:49 - last edited on ‎10-12-2022 07:47 by Moderator Alum

I am trying to connect my Charge 5 to my iPhone.  It will not connect.  I have turned off my Bluetooth and turned it back on and restarted my Fitbit, but it still will not connect even though it has found the Fitbit.

 

 

 

Moderator edit: subject updated for clarity

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‎10-12-2022 07:47

‎10-12-2022 07:47

Hi, welcome back to the Community forums, @JBCur10. 

 

I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5.

 

If you haven't done so already, please try the following steps that have been useful for other users: 

 

  • Force quit the Fitbit app. 
  • Turn Bluetooth off and on. 
  • Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device using the three pulse restart method: 

 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

 

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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