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Five dots on screen of Charge 5

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‎07-14-2022 00:45 - last edited on ‎07-14-2022 06:39 by Moderator Alum

‎07-14-2022 00:45 - last edited on ‎07-14-2022 06:39 by Moderator Alum

I ant get my vitbit to work all that’s on screen are 5 dots at the top. Can you help

 

 

 


Moderator edit: subject updated for clarity

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‎07-14-2022 06:38

‎07-14-2022 06:38

Hi, welcome to the Fitbit Community forums, @Avril75. 

 

Thank you for sharing that you've been having this issue with your Charge 5. 

 

If you haven't done so already, please make sure that you've tried the steps listed here below, as they have been useful for other users experiencing something similar: 

 

  1. Restart your device using the three pulse method with the charging cable:
    • Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
    • Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.
  2. Change the the clock face option on your Charge 5 following the steps in this article. 

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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