Flashing blue lines Charge 5

[Sharrr93]

Since yesterday, my screen got stuck and only showed the Fitbit logo. After resetting it, using the cable, it only showed a thin, flashing blue line. Has anyone experienced the same issue and knows how to resolve this? Thank you!

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Sharrr93. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. You should be receiving a response soon. 

See you around. 

[Sharrr93]

Hi Davide, 

Thank you for your response! I have not received instructions from the support center yet, but I probably will receive them in a bit. If not, I’ll respond again on this message. 

Thank you!

[DavideFitbit]

@Sharrr93 No problem, thank you for sharing this update! 

It can take around 48 hours to receive a response from the Support team at times, but you should be receiving a response. Let me know if you have other questions. 

See you around in the Community.