Flickering screen and batt drain so fast

[LetSG]

Screen and battery issues for few weeks now. Tried to contact support but they keep on asking do troubleshooting steps which i tried. Issue still not fixed. Frequest screen issues and battery dying within 24 hrs (even when I was asleep). Even reset/restart of device using fitbit cable is not working at all. Waiting for reply regarding replacement request but takes so long for someone to get back to me. 

[akiss76]

Same issue with me!

[hoosier31]

Did you contact them via Chat?  I've had to report issues twice over a year, and both times, I get immediate assistance and resolution when I chat with them. 

[LetSG]

I did contact thru chat and email. Still no solution and chat just ended. Been sending vid proof of the issue and follow ups but i keep on getting the default reply: try this troubleshooting steps etc. My device is still under warranty and if they keep on delaying, i might not be eligible for replacement. 

[RiekoC]

Hello @LetSG 

Please be persistent in following up with Fitbit support. Some reps do a great job following up, others not so much.

Let them know that you've already done the troubleshooting steps and that you want to know what options you have under warranty.

[MsVmmmm]

This has happened to me on a number of occasions, luckily while my Charge 5(s) were still within the warranty period. My first Charge 5 the battery kept draining though the reset fixed it, then the screen went skewiff!! Took it back to the store and they gave me a new one, that one (#2) the screen wouldn't swipe anymore and the battery drained from full to a critical 2% within 40 minutes. Again the store replaced it with a new Charge 5.

I'm glad that I didn't purchase the first one one line and bought it at a nearby Officeworks as they have been great in providing replacements. 

[LetSG]

Been telling them many times that i tried troubleshooting steps many times and to no success. Not sure why they can't receive vid proof i sent thru email. After sometime, they asked for other details and now i'mwaiting for replacement order to be processed.